Analysis & business intelligence
VoyaMetrics Analytics
Turn your operational data into information for better decisions.
- Dashboards and performance indicators
- Period and year-on-year comparison
- Pivot tables and exportable reports
Intelligent Technology for Travel Businesses
More control. Better decisions. A smarter operation.
Three applications designed for the challenges travel businesses face: performance analysis, sales management and service control.
- Built for the travel industry
- Connects to your existing systems
- Adopt the suite or a single app
About VoyaMetrics
A smarter operation starts with information, organisation and control.
VoyaMetrics brings together three essential areas of management — analysis, sales activity and service — in specialised applications for travel agencies, tour operators, travel management companies and DMCs, available individually or as a complete suite.
Industry knowledge
Applications built around the real processes of travel businesses: files, BSP, suppliers, quotes, groups, MICE and customer requests.
Works with what you have
The applications query your databases, back office and email directly through APIs. There is no need to replace your systems.
Flexible adoption
Start with your most pressing area or adopt the complete suite. Each application stands on its own, commercially and functionally.
The applications
Three applications. Three essential areas of management.
Each application addresses a specific need — and can be purchased separately.
Sales & customer relationships
VoyaMetrics CRM
Turn sales activity into an organised, tracked and measurable process.
- Leads, contacts, companies and opportunities
- Sales pipeline with weighted value
- Activities, calendar, reports and automations
Service & operational control
VoyaMetrics SLA
More control over every request. More visibility over service quality.
- Ticket centre built on email
- SLA deadlines, alerts and assignment
- Supervisor dashboard and reports
Complete suite
A broader view of your business, in a single portfolio.
Our most complete offer: all three applications together, each dedicated to one area of management, for a broader view of the business.
01 · Analytics
Analysis
Performance, profitability, suppliers, customers and teams, with period comparison.
02 · CRM
Sales activity
Leads, opportunities, pipeline and sales team activities.
03 · SLA
Service
Customer requests, tickets, deadlines and team service levels.
The complete suite is our recommended offer — but it is not compulsory. Each application can be purchased on its own.
See the complete suiteBenefits
What changes in managing a travel business
Visibility over performance
Revenue, margin, production and supplier indicators tracked in a structured way, with period comparison.
Decisions backed by information
Management summaries, management reports and analysis by dimension to identify trends and priorities.
Organised sales activity
Every lead, opportunity and next step recorded, with alerts for stalled deals and overdue actions.
Control over response times
Customer requests centralised, with SLA deadlines, expiry alerts and team assignment.
Team oversight
Activity by employee, team and business area across all three dimensions of management.
Reports ready to share
PDF and Excel export in all three applications, for board, team and client meetings.
Integrations
Technology that adapts to your operation.
VoyaMetrics connects to your company's technology ecosystem through APIs, allowing the applications to query your existing information sources directly — databases, back-office systems and email.
Client sources
- Databases
- Back-office systems
- Email systems
- Other API sources
APIs and integration mechanisms
The applications query the available sources directly whenever they need data.
VoyaMetrics applications
- Analytics
- CRM
- SLA
Query frequency, permissions and the characteristics of each connection are defined for each implementation.
We do not aim to replace the systems you already use. We aim to add intelligence, control and management capability.
How integrations workWhat sets us apart
Specialised technology, not generic software.
Speaks the industry's language
Files, BSP, spread, vouchers, bed banks, FIT, groups, MICE, quotes and hotel options are native concepts, not adaptations.
Direct access to your sources
The applications query your information through APIs, without requiring you to replace your operational systems.
Management-ready insight
Executive summaries and analytical reports that turn figures into clear readings for decision-makers.
See the applications at work in the context of your business.
Book a demo of the complete suite or of a single application. There is no obligation to buy all three.