Turn sales activity into an organised, tracked and measurable process.
VoyaMetrics CRM structures the management of contacts, opportunities and sales activities, giving you a clearer view of how the business is developing.
From scattered requests to a tracked pipeline
Without CRM
- Requests arriving through several channels with no central record
- Quotes sent without systematic follow-up
- Options and deadlines expiring without warning
- Little visibility over the value and stage of each deal
With VoyaMetrics CRM
- Leads recorded with source, request, next step and budget
- Stage-based pipeline with open and weighted value
- Alerts for stalled deals, overdue actions and expiring options
- Reports by business area with year-on-year comparison
Every deal, at every stage
The pipeline organises opportunities by stage — from request received to confirmation — and by business area, such as FIT, groups, MICE or sports.
- 01Open and weighted valueTotal value and value weighted by each stage's probability.
- 02Attention alertsDeals stalled too long, overdue actions and expiring options.
- 03Leads and contactsRequests from trade fairs, referrals, email, web forms and chatbot, linked to the client.
Next steps visible to the whole team
Calls, meetings, emails, tasks, deadlines and site inspections in a shared calendar, with overdue items highlighted.
- 01ActionsNext steps per deal, with owner and date.
- 02CalendarMonthly view of sales commitments and deadlines.
- 03Projects and managementTracking of projects and team activity.
Measure results and cut repetitive tasks
Reports by business area with value won, margin, conversion and weighted pipeline; automations that create the next step when a deal changes stage.
- 01ReportsValue won, margin, conversion, average deal and year-on-year comparison.
- 02Integrated summaryExecutive reading of the period and questions to your sales data.
- 03Automations“If this happens, do that” rules: for example, create a follow-up when a quote is sent.
VoyaMetrics CRM modules
Lead management
Requests recorded with source, area, dates, pax, budget and next step.
Contacts and companies
Clients, companies and their contacts, with linked history.
Opportunities and pipeline
Stages, probability, weighted value and alerts per deal.
Activities
Calls, meetings, emails, tasks and deadlines with an owner.
Calendar
View of the team's next steps, meetings and deadlines.
Projects and products
Project management and a catalogue of sales products.
Reports
Sales indicators by area, exportable to PDF and Excel.
Automations
Tasks created automatically when a deal enters a stage.
Business areas
Pipeline organised by area, such as FIT, groups, MICE and sports.
A sales team with a method
- Organised sales information
- Tracking of contacts and opportunities
- Greater visibility over the pipeline
- Monitoring of team activity
- Structured sales processes
- Support for managing and developing customer relationships
How it is used
Group and MICE requests
From request, quote, hotel options and site inspection through to confirmation.
Weekly sales meeting
Review of the weighted pipeline, stalled deals and overdue actions.
Sales management
Conversion, margin and value won by area against the previous year.
Available on its own or as part of the complete suite
VoyaMetrics CRM can be purchased separately. Together with Analytics and SLA, it covers analysis, sales activity and service.
See the applications at work in the context of your business.
Book a demo of the complete suite or of a single application. There is no obligation to buy all three.