Technology that adapts to your operation.
VoyaMetrics connects to your company's technology ecosystem through APIs, allowing its applications to query your existing information sources directly, including databases, back-office systems and email.
Client sources
- Databases
- Back-office systems
- Email systems
- Other API sources
The applications query the available sources directly whenever they need data.
VoyaMetrics applications
- Analytics
- CRM
- SLA
Query frequency, permissions and the characteristics of each connection are defined for each implementation.
We do not aim to replace the systems you already use. We aim to add intelligence, control and management capability.
- You keep your systemsDatabases, back office and email remain your company's sources of information.
- Connection to sourcesVoyaMetrics applications connect to the sources you make available.
- Direct query via APIWhenever they need data, the applications query the required information directly.
- Use in the applicationThe information supports performance analysis, sales management and operational tracking.
Sources the applications can query
Data from your operational systems can be used to support performance analysis, sales management and service control.
Databases
Company databases made available for querying.
Back-office systems
Booking, invoicing and operations management systems.
Email systems
Mailboxes that receive customer requests.
Other API sources
Other information sources made available through APIs.
Defined for each implementation
Every company has its own technology ecosystem. The characteristics of each connection are therefore reviewed and agreed at the start of the project:
- Sources to connect and the APIs available
- Access permissions granted by the client
- How often information is queried
- Integration mechanisms suited to each source
Controlled access
You decide which sources to make available and with which permissions. Within the applications, access is per user:
- Sources and permissions defined by the client
- Users with their own profile and credentials
- Multi-factor authentication available in the SLA application
- Applications on dedicated subdomains over encrypted connections (HTTPS)
See the applications at work in the context of your business.
Book a demo of the complete suite or of a single application. There is no obligation to buy all three.