Privacy policy
Last updated: 12 November 2026
This policy explains how personal data collected through the voyametrics.pt website is processed, under Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and Portuguese Law 58/2019.
1. Data controller
VoyaMetrics
Largo General Joaquim José Machado, 3, 1500-307 Lisbon, Portugal
Email: geral@voyametrics.pt · Phone: +351 969 279 356
2. Data collected
Through the demo request form we collect: name, company, business email, phone (optional), job title (optional), application of interest and the content of your message. For security reasons, the server temporarily stores an anonymised reference of the IP address to limit abusive submissions.
3. Purposes and legal basis
| Purpose | Legal basis |
|---|---|
| Responding to your contact or demo request | Consent (Art. 6(1)(a) GDPR) and pre-contractual steps at your request (Art. 6(1)(b)) |
| Preventing abuse and securing the website | Legitimate interest (Art. 6(1)(f)) |
Your data is not used for marketing communications without specific consent, nor for automated decision-making or profiling.
4. Retention
Contact request data is kept for as long as necessary to respond and for any commercial follow-up, for a maximum of 24 months after the last contact, unless a contractual relationship is established. Security references (anonymised IP) are deleted automatically after 15 minutes.
5. Recipients
Data is processed by VoyaMetrics and by its hosting and email provider (Dominios.pt), acting as processor, with servers located in the European Union. Data is not sold or disclosed to third parties for their own purposes.
6. Your rights
You may at any time exercise your rights of access, rectification, erasure, restriction, portability and objection, and withdraw consent, by writing to geral@voyametrics.pt. You also have the right to lodge a complaint with the Portuguese Data Protection Authority, CNPD (www.cnpd.pt).
7. Security
The website uses an encrypted connection (HTTPS). Requests are sent through an authenticated mail server and the form includes protection against abuse.
8. VoyaMetrics applications
This policy applies to the corporate website. Data processing within the Analytics, CRM and SLA applications used by clients is governed by the respective contracts and data processing agreements.
9. Changes
This policy may be updated. The date of the latest update is shown at the top of the page.